| Month | FTE Need | Staffed (SOM FTE) | Effective Supply (ramp) | Gap vs Effective | 8h | 10h | 6h PT | 4h PT |
|---|
Effective Supply = SOM FTE − (prev1 new hires × (1−r1)) − (prev2 new hires × (1−r2)) + (this-month new hires × r0).
CSV columns accepted: datetime,calls (optional aht_sec,target_asa_sec). We bin by interval-of-day.
| Interval | Calls | Load (erl) | Agents N | SL % | ASA (s) | Agents w/ Shrink |
|---|
Daily Coverage—
Daily agent-hours: 0.0
Avg concurrent agents: 0.0
Peak agents: 0
Daily FTE (effective): 0.0
Monthly FTE: 0.0
| Month | Inbound FTE Need | Inbound Staffed (editable) | Gap | 8h | 10h | 6h PT | 4h PT |
|---|
Inbound need comes from the Inbound tab’s monthly computation. Enter staffed inbound FTE per month here.